Client Feedback

If you would like to leave feedback of your own, please contact us through our online form.

“The railing looks like a million bucks. Great product for sure.”
– Steve, in Colorado
Purchased Cable Railing in September-2014

“We received the stair newels and they look great!”
– Scott, in North Carolina
Purchased White Oak Box Newels in October-2014

“I received the tread and risers and they look great.
It was a pleasure doing business with StairSupplies.”
– Lew, in New York
Purchased Santos Mahogany Treads & Risers in November-2014

“Thank you.
Your product and service is exceptional… Everything fit perfectly.”
– Steven, in Wisconsin
Purchased Cable Railing in October-2014

“The rails are so beautiful – such great quality. Thank you so much for all your help.”
– Cheryl, in New York
Purchased Red Oak Handrail in November-2014

“Thanks for all your diligence and attention to expediting my order. You really know how to run your business. ”
– Matias, in California
Purchased Cable Railing in November-2014

“I want to thank you for your assistance and patience with me and my project.  It turned out better than I expected.  Please pass my thanks to all that worked on this and tell them that I truly appreciate the workmanship and quality of the materials provided.”
– Royd, in Illinois
Purchased Cable Railing in October-2014

“We love the rails and have received complements from all that have seen them!”
– Timothy, in North Carolina
Purchased Cable Railing in August-2014

“We really appreciate you and your amazing customer service! We are planning on installing our railings this weekend and I can hardly wait! They are beautiful!!”
– Patricia, in Kansas
Purchased Iron Balusters in August-2014

“Brett,
I appreciate your help very much. Your company was very easy to work with and you did a great job getting me to the finish line! Best wishes and if I need stair parts in the future, I’ll be happy to contact you again.”
– Dodge, in Washington
Purchased Alder Turned Newels & Handrail in September-2014

“The stair supplies have been received and installed.  They look GREAT.  Thank you!”
– Dana, in Virginia
Purchased Box Newels, Handrail & Balusters in July-2014

“The rail looks great—everyone who has seen it has been really impressed. I’m very happy I went with your company.”
– Eric, in Michigan
Purchased Cable Railing in June-2014

“Thank you for your help with this and for your wonderful customer service.”
– Wrenda, in Tennessee
Purchased Handrail, Fittings & Balusters in July-2014

“Thanks so much for your help with my order. It came just in time, and the newels look amazing.”
– Steven, in Massachusetts
Purchased Turned Newels in August-2014

“Shelly,
Thank you so much for your help. You are a credit to your employer and I will definitely be back with more orders.”
– John, in Canada
Purchased Iron Balusters in July-2014

“I received the banisters today. They are really beautiful. The Brazilian cherry is perfect.
Thanks again for all your help.”
– Dan, in Virginia
Purchased Brazilian Cherry Handrail in June-2014

“You have shown that Stair Supplies is a company with Honor and Integrity.”
– Vern, in Colorado
Purchased White Oak Handrail in April-2014

“Everything I received have been of outstanding quality and has exceeded my expectations.”
– Dan, in Maine
Purchased a complete staircase in Douglas Fir in April-2014

“I just wanting to thank all who help complete my order. The stair parts came exactly as ordered and were received in good condition. The stair rails where better than anticipated and will make a fine addition to my home. This is the first time I order off of the internet for such as large order and was skeptical but your company delivered better than expected. Once again thank-you for the outstanding service and if I need any other parts or wood in the future I will again consider stair supplies.”
– James, in Maryland
Purchased Brazilian Cherry Stair Parts in May-2014

“THANK you Shelly!
I’ve done several Balustrades using your products, I & my customers have always been very pleased with the quality you provide.”
– Dennis, in Florida
Purchased Red Oak Fittings, Handrail & Newels in May-2014

“Fernando,
Here are some photos of the stair we built using your materials. Everything turned out great!”
– Robert, in Florida
Purchased Walnut Stair Parts in February-2014

“Your company may have gotten behind but, I really appreciate the updates. Sometimes snags happen with custom products. If your product is on the same par as your customer service, my parts will be outstanding when they arrive.”
– Jeff, in Pennsylvania
Purchased Handrail in April-2014

“I think it is awesome how your Company stays in-touch with your customers. I seldom experience this…
I would order from your company again because of your response”
– Dave, in Minnesota
Purchased Cable Railing in April-2014

“You and everyone at your company has been a true pleasure to work with.”
– Allison, in California
Purchased Custom Hard Maple Treads in March-2014

“You have provided excellent customer service throughout the time I have been working on my project.
Many Thanks!”
– Rob, in New Jersey
Purchased Tigerwood Stair Parts in March-2014

“I just had to write you and tell you how happy we are with our order. We ordered balusters and shoes for our project, and they arrived very quickly (within 3 days!), carefully packaged and damage-free, and look beautiful. Your website was also incredibly helpful in giving general advice and product descriptions to us as DIY-ers.”
– Lindsey, in Ohio
Purchased Iron Balusters in April-2014

“Thanks for all your help, Shelly.  Great customer service.  Many thanks.”
– Jack, in Texas
Purchased a complete Stained Red Oak Stair System in March-2014

“Received the railing last week and installed it yesterday. Looks great! Very impressed with the quality work you guys do.
Thanks,”
– Jeff, in the State of Washington
Purchased Wood Handrail in March-2014

“The railings look AWESOME! Thank you very much for all your effort. The stain is a near perfect match.”
– Michael, in Illinois
Purchased Poplar Stair Parts & Iron Balusters in January-2014

“I love your product and I have no complaints.”
– Anthony, in Pennsylvania
Purchased Cable Rail in January-2014

“Thank you very much for your follow through on everything, I have asked of you. Because of this, you have certainly earned your company my business.”
– Joe, in Massachusetts
Purchased Red Oak Stair Parts & Iron Balusters in February-2014

“Just received the white oak newel. We are extremely happy with the product. Thanks so much!”
– Mike, in Massachusetts
Purchased Quartersawn White Oak Newels & Handrail in January-2014

“The packaging was fist class! All packaging should be done like this! Not one piece damaged.”
– Brandon, in Pennsylvania
Purchased iron balusters in January-2014

“Fernando,
The project turned out excellent, we could not be happier.”
– Melissa, in New Hampshire
Purchased in Cable Rail in November-2013

“I’m super impressed with you and your level of service!”
– Tim, In Michigan
Purchased Wood Handrail in January-2014

“Cable arrived today. I am very happy with it.  Thank you for your help Shelly.  I doubt many customers recognize you for your service. So I want to say that you were timely with your responses and very professional.”
– Ryan, in Nebraska
Purchased Cable Rail in December-2013

“I’ve been installing my stair parts. I’m extremely happy with the product and the look.”
– John, in California
Purchased Iron Balusters in October-2013

“I received my order today.  It and everything else I purchased from your company looks great.”
– Deron, in Pennsylvania
Purchased Red Oak Stair Parts & Iron Balusters in October-2013

“THANK YOU.  We have gotten a lot of compliments on the railing and will try to get you a picture sent.”
– Marty, in Iowa
Purchased Stainless Steel Cable Railing in October-2013

“We have received acknowledgement of shipment. Thanks for your attention in this matter. Your company and employees seems like a step back to “the good old days” when service mattered. Your company has been a joy!”
– Brian, in Oregon
Purchased Wall Mounted Handrail in November-2013

“I’ve attached a picture of my stairs….. they turned out great.
Thanks”
– Lori, in Colorado
See completed project # 90″.
Purchased Cable Rail system in September-2013

“Fernando,
My wife and I absolutely love the look of the treads! Just what we had envisioned and the finish on them is perfect. The corners have just the right radius on them and are consistent and the clear is a perfect satin finish. All of your products are very nice and you have great customer service. My contractor is also impressed.”
– Matt, in Texas
Purchased custom 4″ thick White Oak Treads & custom cable railing system in August-2013

“We received the banisters today, just in time to get them installed. They are beautiful!
Thank you so much!
– Connie, in California
Purchased stained box newel & handrail in August-2013

“Your customer service is fantastic and other then the bottom plate mix up, the product is first rate. I will surely be buying your products again in a few months for my out door deck railing and every project thereafter.
– Scott, in Washington
Purchased a Cable Rail System in May-2013

“The stair treads and other parts of my order are beautiful!! Thank you for your great help.”
– Patrick, in Washington
Purchased Walnut Treads, Handrail & Newels in March-2013

“My Cable Railing looks fantastic. Couldn’t be happier. Thanks for all your help with it.
– Hamza, in Chicago
Purchased a Cable Rail System in January-2013

“Thank you so much for your quick reply and help. I am extremely impressed with your company and customer service.”
– Laurel, in Texas
Purchased Iron Balusters in January-2013

“I just wanted to thank Shelly and Fernando for agreeing to replace the railing. I know that it is a cost and loss to you and your company to replace this and we just wanted you to know that we greatly appreciate it.
It’s nice to find a company that takes pride in what it makes and we will certainly recommend you to others and would definitely use you again.”
– Eileen, in New York
Purchased Handrail & Box Newels in January-2013

“Shelly,
Thanks for touching base with me. So far I have worked with Brett a few times on a couple of changes and he has been more than helpful. Your website is by far the best out there for a do-it-yourselfer with a lot of good tips and an easy ordering system. Although there are sites with some lower prices, the free shipping and quality of products made the decision easy.”
– Jason, in Florida
Purchased Painted Box Newels, Maple Treads & Iron Balusters in January-2013

“Thank you! Your service has been amazing. I appreciate it.”
– Laura, in Florida
Purchased Iron Balusters in January-2013

“Fernando was a professional joy to work with, since I’m a “good handyman” but not a stair and hand rail expert.”
– Dave, in Pennsylvania
Purchased Box Newels, handrail & fittings in January-2013

“Hello Fernando,
I was working with you last year on remodeling my old stair rails. Your advice was very useful and I am very pleased with the outcome of the first phase of that project.”
– Yulia, in Maryland
Purchased Iron Newels, Balusters and handrail in February-2012

“Greetings to All at Stairs Supplies,
We are very very pleased with the quality of the Cumaru railing and components we received last week from Stairs Supplies. Each piece out of the shipment is a “Work of Art”. Our compliments to all those at Stairs Supplies who had their hand in our order.”
– Nick, in Delaware
Purchased Cumaru Handrail & Fittings in December-2012

“Hi Fernando,
Thanks for your help with my order. You made it easy and understandable.”
– Frank, in California
Purchased Cumaru Treads in Decemeber-2012

“Thank you… Thank you.. Thank you… I just installed the hand rail I ordered from you and it looks and feels great! i have an in law apartment and my mom needed the extra railing. Your rail is exactly as advertised. It looks great and the quality is solid. I would recommend your product to my friends.”
– Bill, in Massachusetts
Purchased Handrail & Brackets in November-2012

“Thank you so very much. I love my new deck and pier. Your cable system is wonderful. I still have my beautiful view.
Thank you again.”
– Darla, in Ohio
Purchased Cable Rail in July-2012

“You guys are the best. The order was shipped quickly without a hitch.
Thank You”
– Gary, in Utah
Purchased Iron Balusters in November-2012

“Thank you for the service. Besides the few damaged balusters (which you are replacing) the railing looks spectacular. We will certainly order again.”
– Greg, in Maine
Purchased Iron Balusters in August-2012

“We were so impressed with the red oak 12ft stair railing that we ordered. My husband thought he would need to sand it before staining it, but, it was so smoothly prepared that it needed no sanding whatsoever! It is so beautiful.
Thank you so very much for your quality product and the pride you have most obviously display in your workmanship!”
– Karen, in Oklahoma
Purchased Handrail in July-2012

“Just wanted to thank you for the beautiful handrail. What I ordered and what I received exceeded my expectations.”
– Kevin, in Maine
Purchased 6010 Returned End Handrail in July-2012

“(Completed Project # 51) are pictures of our completed stairs…..love em!”
– Ray, in Texas
Purchased Treads, Box Newels, Handrail & iron balusters in September-2010

“Received my order in great shape. I am very impressed with the packing and shipping of my items.”
– James, in Virginia
Purchased Cove molding in August-2012

“Hello Fernando,
I just wanted to share some pics of my finished Cumaru stairs (Completed Project # 50). I appreciate your assistance, we are very happy.”
– Shane, in Utah
Purchased Treads, Box Newels, Handrail & Wood balusters in April-2012

“Doug (our installer) is very impressed with the quality of Stair Supplies’ products, and we’re all very impressed with their beauty! You have been so helpful and patient, it’s been a joy to work with you, Fernando! Too bad I don’t have any more stairs that I can replace or improve!”
– Priscilla, in California
Purchased Box Newels, Handrail and Iron balusters in June-2012

“Fernando,
I receive the stair parts Friday and everything looks great. I am really excited to see the staircase built and I will send a photo when complete. Thanks so much for the excellent service and quick shipping! ”
– Dustin, in Oklahoma
Purchased Iron balusters in May-2012

“We received our Spanish cedar balusters yesterday, all on fine shape. Thanks again for your prompt service, and fine product.”
– Gordon, in Florida
Purchased wood balusters in April-2012

“All supplies arrived & new stairway is simply gorgeous. The newel posts give the entryway a whole new look that far exceeds anything I could’ve imagined. Thank You for the wonderful upgrade you’ve brought to our home.”
– Patrick, in Michigan
Purchased Box Newels in April-2012

“The stair material you sent is beautiful. The builder was impressed also.”
– Kevin, in Michigan
Purchased Clear-Finished treads, risers, skirtboard & handrail in February-2012

“Hi Ashley,
Thank you so much! You guys know and understand customer satisfaction. Very professional, Thanks again!”
– Armando, in New York
Purchased handrail, newels & iron balusters in March-2012

“Brett,
I received the replacement treads. The quality is what I had originally expected!
It is easy to sell products on-line. But how the on-line supplier handles a problem when it arises, is what separates them from the rest. Stair Supplies has done an excellent job to correct the problem. I will share this information with my friends.”
– Rick, in Massachusetts
Purchased treads, handrail, newels & fittings in March-2012

“I received the stair order yesterday and everything looks beautiful—thank you so much! The quality is amazing and the packaging was very impressive! ”
– Ashley, in Maryland
Purchased stained handrail & iron balusters in March-2012

“Everything that arrived is in perfect condition. I love your packaging. Well done.”
– William, in Washington
Purchased handrail & fittings in March-2012

“Ashley,
The wood is beautiful and the millwork on everything I’ve inspected has been no less that awesome.”
– Kevin, in New York
Purchased treads, risers & landing treads in March-2012

“Treads are perfect!!”
– Chuck, in Texas
Purchased custom treads, newels, handrail & fittings in March-2012

“Hello Fernando,
First let me thank you for the first order I placed a few weeks back. It was received in excellent condition (very well packed) and all material met my expectations of quality.”
– Gary, in New York
Purchased treads, handrail, newels & fittings in February-2012

“Hi Fernando,
We have completed our instillation. I think all the parts you supplied exceeded expectations. Thank you again for your help and I will send photos.”
– Mark, in California
Purchased handrail, newels & iron balusters in January-2012

“Just a brief note to thank you –excellent service, and a fine product. Everything is installed now, and the clients are really happy. I hope to work with you again, and I’ll recommend you to my colleagues as well. Thanks!”
– Jonathan, in Pennsylvania
Purchased newels & handrail in February-2012

“Hi Fernando,
Just wanted to let you know we received the stair parts SOONER than we thought, packaged very nicely ( no chance of damage ) and the parts look great. The homeowner AND us are very pleased. Thanks for being flexible and making the necessary changes in such a timely manner.”
– Mike, in Washington
Purchased handrail & fittings in January-2012

“I love your company! Your people are the best.
Thank you, Karin”
– Karin, in Indiana
Purchased Stained handrail & newels in January-2012

“Hi Ashley,
Thank you so much for sending out the missing product. I appreciate how quickly and easily you handled the situation. I will defiantly use your services again and recommend them to my contractor acquaintances.”
– Richard, in Canada
Purchased Iron Balusters in May-2011

“I spoke with Fernando a couple of times before I placed my order. He was knowledgeable and helpful. The product arrived quickly, and the parts were just what we wanted, and in great shape. Now our install is totally complete. It is just gorgeous!!!! Thank you Fernando, and Stair Supplies. I hope to send you business in the near future. I highly recommend your company.”
– Lori, in Colorado
Purchased Iron Balusters & Starting Step in November-2011

“It’s nice to deal with a reputable place of business!”
– Joseph, in Michigan
Purchased Clear-Finished treads & handrail in November-2011

“My contractor is just starting to work with the wood you sent for the stairs and it looks very beautiful as you said.”
– Chris, in California
Purchased hand scraped tread in November-2011

“Wanted to say thank you, the pieces are beautiful and arrived safely.”
– John, in New Jersey
Purchased stained handrail & fittings in December-2011

“I just wanted to let you know that my order arrived yesterday,… it looks great! Thank you for the prompt service, and the samples. Please extend my thanks to your crew in the shop, and I look forward to working with you again.”
– Benjamin, in Alberta Canada
Purchased handrail & fittings in December-2011

“Thanks a Ton… It’s a pleasure doing business with you!”
– Christopher, in Iowa
Purchased Gothic iron balusters in November-2011

“It was a real pleasure doing business with Stair Supplies. Apart from you yourself being very helpful, the items shipped to me from Stair Supplies were well packed and of high quality.
Best regards,”
– Michael, in Miami
Purchased bending handrail, turned newels & iron in July-2011

“You are the champ of customer service.”
– Nathan, in Ontario Canada
Purchased replacement treads, handrail & iron in December-2011

“Just wanted to compliment Fernando for his friendly, professional service.”
– Richard, in California
Purchased replacement treads in September-2011

“Fernando,
You were instrumental in helping me choose and create all the different parts.
Thank you so much for all your help- and excellent craftsmanship.”
– Mona, in New Hampshire
Purchased treads, risers, handrail newels and iron balusters in September-2011

“Fernando,
We have received the replacement treads today and should have the winders tomorrow.
The quality is excellent on the treads and we look forward to the same on the winders.
We would recommend your product to anyone and everyone at this point.
Thank you and keep up the excellent product.
– Joe, in Texas
Purchased replacement treads and winders in October-2011

“Fernando,
Both platforms arrived in perfect condition. Packaging was intact. Thank you very much.
Very beautiful material. Great quality.
Thanks again.”
– Roman, in New Jersey
Purchased treads, risers, platforms, newels and wood balusters in October-2011

“Fernando,
Thanks a bunch. Example of a great company responding immediately to a customer problem.”
– Jim, in Virginia
Purchased handrail, wood balusters and hardware in October-2011

“It was such a pleasure doing business with stairsupplies.com.
Your Customer service was exceptional and you helped to work with me on coordinating the delivery to California very well. The hickory handrail and posts were the best of quality and super straight especially for rail being 14′ long. The iron balusters were very nice and affordable as well. The packaging for all the stair parts was very professional and carefully executed so I received everything unscathed! Also one of the best websites I’ve seen compared to all competitors! I must also mention that your Return policy was phenomenal. Thank you for all your help and I will definitely be placing my next order soon!”
– Dean, in California
Purchased handrail, newels and hollow iron balusters in Febuary-2011

“Fernando,
Thank you very much for expediting the previous order. We received the shipment Monday morning and the parts were very clean looking. Thanks again for the great service!”
– Michael, in Florida
Purchased handrail, fittings, turned newels and treads in April-2011

“Gorgeous!
We’ll be proud to install this one.
Thanks for a great job.”
– Beth, in New York
Purchased handrail & fittings in March-2011

“Fernando,
The balusters arrived in fine shape and are absolutely GORGEOUS!
Better than I had hoped and expected.”
– David, in Mississippi
Purchased wood balusters in March-2011

“Fernando,
I just want to take the time to thank you, Randy and Ashley for being so helpful to us with our balusters and our order. You have been so willing to please, my husband is so appreciative of Randy’s expertise and taking the time to get on the phone with him and our installer, and Ashley has amazing follow through and has always been willing to help.
My husband and I have run into some characters during this home building process and it is so refreshing to have wonderful people like you and your staff to assist with questions and concerns.”
– Angela, in Virginia
Purchased Iron Balusters in December-2010

“We LOVE our stairs… thanks StairSupplies!!!!!”
– Linda

“We installed the balusters ourselves and it was an easy remedy for a dated look. We are exceptionally pleased with the product and look of the final project.”
– Christine

“Thank you, very much for taking care of this for us, in such a timely manner… Great customer service!!!!! ”
– Rocco

“My foyer looks beautiful!”
– Nilda in California

“Now, stand up…take a bow…it is because you really care about my personal satisfaction with your company, you care about your company’s reputation, and you do what others in this world so often fail to do…you completed a task and left no loose ends. Please forward this to your company President. Thank you again! PS…I have two other homes to do the same job…orders to follow.”
– Tony, Captain, American Airlines, in California

“Everything was great and it went together precisely how we thought it would.”
– Tonya, contractor in Pennsylvania

“We truly appreciate the ease of ordering and quick turnaround that we got. Thanks so much! P.S. I was also pleased with the follow up and order status email that we received. I have worked in customer service for 10 years and it is a huge factor in our buying decisions. If we ever have to do another stairs, you’ll get our recommendation.”
– Jeanna in Minnesota

“I had received great customer service during my purchase. I will be sure to keep your company in mind if I build again or is I know of someone who is in need of your services. ”
– Rus in Wisconsin

“I received all of my products in great shape when I needed them to do my stairway installation. The products exceeded my quality expectations. Great Job.”
– Tim, Stair builder

“I am so pleased with the way everything turned out. I was a little scared to order online without being able to see the actual product, but after talking to you guys a couple of times on the phone, I was put at ease; and cone the balusters arrived, they were perfect for my project. Thank you so Much.”
– Virginia

“I am very satisfied with the beechwood stair treads I purchased from your company. Each one was made perfectly to the dimensions I requested and the pre-finish on the treads is especially nice. I am converting a former carpeted stairway to all wood. This was my first attempt at stairway work as a homeowner and after a lot of measuring, cutting and fitting the results look really good. Thanks.”
– Steve in Virginia Beach
Purchased custom replacement treads in July-2009